May 13, 2003
Sabrina Jones
Hispanics recently became the country's largest minority and in recent years
have grown increasingly affluent. Spanish-language television and radio
companies are U.S. media giants. Hispanic entrepreneurship has boomed, and in
the past five years, Hispanic consumer spending increased more than 50
percent, to $531 billion last year, according to a recent study by
Spanish-language television network Telemundo.
But the economic power of the nation's more than 37 million Hispanics, a group
as diverse economically as they are ethnically, has attracted little U.S.
advertising. While 40 to 50 percent of Fortune 500 companies have
Hispanic-oriented advertising programs, only 3.2 percent of national
advertising budgets is directed at Hispanics, according to the Association of
Hispanic Advertising Agencies.
The McLean-based association is urging companies to spend more money on
advertising to attract Hispanic customers. It says, for example, that
financial services companies will have to allocate at least 6 percent of their
national marketing and business resources by 2007.
"Many people in corporate America are not waking up to the fact that they
can't keep waiting to target this market," said Ingrid Otero-Smart, the
association's immediate past president. It's a necessity. It's not an
opportunity."
Some Washington area advertising agencies have tapped into the nation's
fastest-growing ethnic group. In Arlington, 20-year-old ZGS Communications
Inc., a Hispanic-owned marketing and advertising agency, this month began a
Spanish-language financial planning campaign for the Social Security
Administration and the American Savings Education Council. "Ahorre para
su futuro" (Save for your future) includes events to teach about saving
and planning for retirement and other financial needs.
ZGS's clients have included Giant Food Inc. of Landover, the National Highway
Traffic Safety Administration, Provident Bank and the Smithsonian Institution.
The agency also has done political work such as the Spanish-language
television and radio commercials for Democrat Mark R. Warner's 2001 campaign
for governor in Virginia.
ZGS chief operating officer Patricia Gaitбn said the agency has noticed
more interest in Hispanic-targeted marketing in the past five years. In 2000,
for example, ZGS assisted Giant's campaign to help customers fill out
applications for the chain's discount BonusCard program at 26 local stores
with a heavy Latino customer base. ZGS recruited bilingual support staff to
handle questions from customers and helped Giant tweak its general advertising
campaign to fit a Spanish-speaking audience, Gaitбn said.
For Giant, which uses the slogan "Fresh Ideas. Fresh Values.," the
agency came up with "Calidad y servicio a su alcance," which
literally means, "Quality and service within your reach," to follow
cultural sensitivities representative of the Hispanic audience, Gaitбn
said. The campaign's first-year sub-tagline was "Venga, visitenos y
sientase como en casa" ("Come, visit and feel right at home").
"Quality and service are key, especially with ethnic consumers,"
Gaitбn said. "We had seen research that Latino consumers are
willing to spend more for quality ingredients." The BonusCard ads ran in
local Spanish-language newspapers El Tiempo Latino and El Pregonero, and on TV
networks Univision and Telemundo.
Gerry Hemming, marketing director, said the Hispanic population in its trading
area is 6 percent, the majority being Salvadoran. At some stores, Latinos make
up nearly a quarter of customers, such as Giant on 14th Street NW in
Washington, which has a 22 percent Hispanic clientele, Giant said.
"Our BonusCard is a great value for all of our customers, and we don't
want cultural differences or language barriers to impede any of those
groups," Hemming said. "We're making every effort we can to reach
out to that community and other communities."
Advertising requires understanding the culture of the market, Gaitбn
said. "Just translating an ad is not going to cut it," she said.
Washington, like other markets with large Hispanic populations, has a mix of
new immigrants from Central and South America. It includes second-generation
bilingual and educated professionals. Washington is among the nation's most
affluent Hispanic markets.
"With that comes money and purchasing power," Gaitбn said.
That fact is sometimes lost on advertisers, many of which have a noticeable
lack of Hispanics in their corporate ranks, said Luis Vasquez-Ajmac, president
of District-based agency Maya Advertising and Communications, whose clients
include Washington Gas, Riggs Bank and Pepco. Stereotypical media images of
Hispanics as poor immigrants who don't know English persist, and despite the
slight increase of Latino characters on TV, "we are drug lords, we are
maids," he said. "Most people watch reruns of 'I Love Lucy' and
think all Latinos are Ricky Ricardo."
More than 55 percent of Hispanics in the United States are native and heavily
entrenched in American culture, he said.
"This is a very vibrant community," Vasquez-Ajmac said. "These
people are putting down their roots here in America. People look at us as
foreigners."
That perception seems to penetrate some companies' attitude toward targeting
Latino consumers, Vasquez-Ajmac said. Some say they want to advertise to
Hispanics, but "we don't want to hurt our current base" by deterring
non-Hispanic customers, he said. And there have been advertising missteps,
such as Taco Bell's "Yo Quiero Taco Bell" campaign, featuring an
"annoying" Chihuahua with a Mexican accent that seemed to belittle
Hispanic culture, Vasquez-Ajmac said.
"Until we start getting up into those executive levels, I think that's
when you'll see some significant changes in terms of ad expenditures toward
the community," Vasquez-Ajmac said. His agency, which has 10 full-time
employees, 12 consultants and under $5 million a year in billings, is growing
mostly from general-market advertising, although it started as a
Hispanic-niche firm, he said.
Also in Washington, Maria Rodriguez, president of Hispanic-owned public
relations agency Vanguard Communications, said the need is apparent for
marketers to do more than translate English-language ads into Spanish to reach
the Hispanic market, and to market higher-end products, such as luxury cars.
Her agency specializes in multicultural marketing and has annual billings of
more than $3 million.
"It is going to take more time if you're going to reach out to different
populations," Rodriguez said. "I do think advertisers and marketers
need to put the time and money in. I'm sure the payoff will be there."
Source: Copyright 2003 The Washington Post Company