Job Location: NJ / Piscataway

Position Type: Full Time

Description: Answer inbound disconnect or downgrade calls and attempt to save the customer or the service. Must use superior customer service skill to uncover reasons for disconnection and sell customer into keeping existing service or switching to comparable package.

Duties and responsibilities:
Answer inbound disconnect or downgrade calls and attempt to save on every call
Uncover and track reasons for disconnects
Utilize KDB's to be aware of all save disconnects campaigns or promotions
Access and update customer accounts in Cabledata
Adhere to all schedules and policies and procedures of department
Participates in special projects and performs other duties as assigned.

We offer $14.42/hourly plus Commission Plan. Our top performers earn over $85K.

The Retention Sales Rep will work four (4) weekdays from 1:30pm - 10:30pm and every Saturday from 10:00am - 7:00pm.

Qualifications:
Superior Customer Service and Communication Skills.
Knowledge of Cabledata and Aspect phone system.
2+ years call center experience preferably customer service or sales.
Bilingual English/Spanish a strong plus
Proven ability to work under pressure.

Qualifications:
Must have Call Center and Sales experience.
Superior Customer Service and Communication Skills essential.
Knowledge of Cabledata and Aspect phone system.
2+ years call center experience preferably customer service or sales.
Bilingual English/Spanish a strong plus
Proven ability to work under pressure.

Submit resume @ www.cablevision.com/careers/index.jsp and Reference Job #5014BR